Refund policy

30-day returns

You may request a return within 30 days of receiving your order. This policy also applies to items purchased on sale.

How to request a return

Reply to your order confirmation email or use our contact form. Include your order number, the item you wish to return, and the reason for the request. For damaged, defective, or incorrect items, please include a description and photos if available.

Please wait for our approval and return instructions before sending anything back. We will provide the appropriate return address privately.

Return condition

For a change-of-mind return, the item must be unused and in its original condition, with its original packaging and included accessories. Keep your proof of purchase. These condition requirements do not prevent you from reporting an item that arrived defective, damaged, or incorrect.

Return shipping

If your item is defective, arrives damaged, or is not the item you ordered, we cover the return shipping cost and provide the return instructions.

For returns for personal reasons, including a change of mind or an incorrect selection made when ordering, you are responsible for return shipping costs.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds.

If more than 15 business days have passed since approval, reply to your return confirmation or use our contact form.

Exchanges

For a different size pack or light color, contact us to arrange a return under this policy, then place a new order for your preferred option.